Delivery Policy

  1. All deliveries are only within Malaysia. Street names and Postcode must be correct and accurate.
  2. If the packaging seal is opened or damaged, PLEASE DO NOT accept the parcel.
  3. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
  4. We only use standard packaging materials for all orders.
  5. We deliver each order to one delivery address within Malaysia.

Delivery Lead Time

  1. Confirmed orders will be processed within the next one (1) business working days, excluding Saturday, Sunday & public holidays.
  2. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
    • West Malaysia : 7 – 10 business working days.*
    • Sabah & Sarawak : 10 – 14 business working days.*
    • *subject to courier service’s changes.

Sales, Promotions & Festives Periods

  1. During peak online sales & promotional periods, orders and deliveries may take longer time.
  2. For festive seasons, please place your order 20 (twenty) days in advance in addition to the regular lead time required.